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*Company:

Kananaskis Coiuntry Golf Course

Job Title:

Reservation Agent
Date Posted:
2019-11-18
Accommodations?:
Yes
City:
  Kananaskis
Work Permit?:
  No
Province:
  AB
Bonuses?:
  Yes
Industry:
  Tourism
Pay Rate:
  $15/hr
Category:
  Sport/Recreation
Competition Start Date:
  2019-11-18
Job Level:
  Non-management
Competition Close Date:
  2019-12-18
Length:
  Seasonal      
       
       
Reservation Agent
Hey… how are you? Hope you are having a great day today! We appreciate you taking a little bit of time out of what is likely a busy day for you, to read about an opportunity that we have. Actually maybe it is better to call it an experience…a once in a lifetime opportunity to do something really cool with your life that will take you to one of the most beautiful places in the world to have the chance to be surrounded by like minded people who are passionate about creating extraordinary experiences for our guests and for our team.
Kananaskis Country Golf Course is quite simply a special and different place. Literally and figuratively, it is a breath of fresh air. What makes it so special? Certainly, our setting doesn’t hurt! We are located in the middle of the spectacular Canadian Rockies about 55 minutes west of Calgary and 45 minutes from Banff; paradise if you are the kind of person who enjoys a quiet environment surrounded by nature, tremendous hiking, kayaking, rollerblading, and camping. But the setting doesn’t even begin to tell our story. The secret to this special place for over 35 years been our team…our family. Incredible people like you who understand the power of connection and how small gestures and going the extra mile mean so much to creating a very special feeling for both sides involved.
So, what do you think so far? Does this place sound interesting? Is your gut telling you to read on and find out more about what we are looking for? Is it intrigued by the fact that this job posting isn’t like most others that you have read before? Let me tell you the gist of what we are looking for. In a nutshell, we need givers - not takers. We need people who crave connection, are passionate about people, love being busy, and aren’t scared to try something new…
Our core fundamental value and focus is something we call #makethetime. It is our rallying cry, our mantra, and our reason for being in business. What does it mean and why is it so important? Two reasons:
1 The pace of our lives is simply crazy. We are all way too busy and being pulled in a million different directions. When we finally do get a chance to hang out with friends/family we often say to ourselves…” why don’t we do this more often?”. The easy answer is because we need 48 hours in a day and not 24. It is our focus as a business to remind people that they need to “make the time” to be with loved ones to re-connect and to decompress. It’s important. Kananaskis Country GC is exactly the right spot to do that. Whether it is to golf, to come for breakfast, lunch, dinner, have business meetings, whatever the excuse… JUST DO IT!

2 Make the time is also a focus for our team. For example – “make the time” to:
a. Shake someone’s hand, look them in the eye, and introduce yourself.
b. Do the little things that we all know mean SO MUCH
c. Do the right thing…. period.
d. Pick the perfect items to sell in the Pro Shop, pick the best ingredients for our menu, or find the best practice to ensure our greens roll true.
e. And on…and on…and on. You get the point…you’re a smart cookie.
So, what is this long-winded Job posting for?
Our team needs a Reservation agent who “made the time” to read this verbose posting and is moved by it. We also need someone who:
1. Enjoys laughing and making others laugh (apologize for corny moment…but it’s true). The managers in the reservation office have a blast and enjoy what they do. They want to be surrounded by like-minded people!!
2. Is willing to move out to Kananaskis Country GC and live on site to enjoy a summer with us.
3. Is an incredible communicator that is organized, efficient, and capable of handling guest enquiries for tee time bookings and general information?
4. Is a person who enjoys chipping in and helping wherever needed… in other words doesn’t know or understand the phrase “that’s not my job”.
5. Is wanting to learn the systems, policies, and procedures that our managers have put together for the reservations office and help to make them better with practical experience and input.
6. Someone who enjoys getting to know other like-minded team members and is interested in discovering this beautiful valley that we all get to work and live in.
Terms of Employment –
• May 1, 2019 – September 30 2019 (will consider University Students)
• Around 40 hours of work and two days off in a week. Hourly rate of $15 per hour plus a $.50 per hour incentive if you fulfill your contract length commitment. Accommodation with private room is available at affordable rates.
Responsibilities will include:
o Efficiently evaluate and handle customer inquiries for tee time bookings and general information in a courteous manner.
o Maintain accurate records of phone and online tee time bookings, cancellations, credit card charges, booking confirmations, etc.
o Be fully acquainted with the various golf fees, packages, amenities and services offered by the Golf Course and related venues in the area.
o Answering the phone with a smile and treating each call as if it is the first time you’ve heard the question
o Maintaining a bright & positive attitude at all times.
o Managing tee sheets
o Communicating daily status of the tee sheets with all departments
Obviously, there is much more to the position but I have rambled on enough here. If you are interested in applying for this position and coming on a pretty cool ride at a facility that we believe will be crazy busy for years to come – then DO IT!!! Send in an application. If you want to learn more about the position – feel free to reach out to me at tpaley@kananaskisgolf.com or (403) 591-7070 ext. 313.
Thanks so much for the consideration!
Regards,

Tracy Paley
Manager of Reservations and Events
Kananaskis Country Golf Course