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West Coast Hospitality Group

Job Title:

Food and Beverage Manager
Date Posted:
  Prince Rupert
Work Permit?:
Pay Rate:
  Based on Experience
Competition Start Date:
Job Level:
Competition Close Date:
  Full Time      
Brief Description:
As part of the Chances Prince Rupert Team it is important that you embrace the service and entertainment environment, find enjoyment in meeting new people, can talk to anyone, look for opportunities to improve the profitability of our business and operate the business with a sense of ownership. There is always something new happening at Don Cherry’s and Chances and it will be your job to create excitement around what we have going on while thriving in a fast pace work environment.

Under the guidance and support of the General Manager, the Food and Beverage Manager is accountable for the day to day operations of the restaurant and convention centre including staffing, service, cost control, quality control, budgeting, reporting, administration, leadership and active floor management during critical service times. The Food and Beverage Manager will be responsible for managing operations according to our policies, procedures and inducting goals and expectations in providing our guests with a unique experience.
The Food and Beverage Manager is responsible for providing leadership to their team. As the head of the management team, their days are busy with running the daily operations of the restaurant.

We are looking to grow our Management team, and therefore are willing to amend the job description slightly for the right candidate with the right attitude.

Job Responsibilities:
• Responsible for the daily operational functions of our business. Bar, Kitchen and Operational Supply levels maintained/optimized to achieve sales volumes
• Plan, organize, and co-ordinate all resources and activities within Don Cherry’s Sport’s Grill – Prince Rupert
• Monitor and maintain, Company policies and procedures, British Columbia Lottery Corporation policies and procedures, Government regulations including Gaming Policy and Enforcement Branch, and customer satisfaction
• Approval of payroll. Ensure all paperwork is to Human Resource office in timely fashion to execute payroll and meet bi-monthly deadline
• Provide general administrative support for the restaurant
• Conduct recruitment, selection, training and development initiatives as well as performance management and employee coaching
• Assist with the tracking of sales, invoicing, and managing inventory
• Daily Cash outs and deposits completed
• Measure and report on HR efficiency and costs against targets.
• Must perform daily office administrative tasks
• Participate on the Health & Safety Committee, ensuring that the Occupational Health & Safety Act and WCB procedures are being followed
• Responsible for restaurant financials and recommendations of action plans towards the achievement of budget
• Ensure completion of accurate and timely periodic financial statements for restaurant in conjunction with the corporate accountant – Send in payables weekly and ASAP when required. Sign off on all invoices if correct. Ensure month end is completed and dropped off at head office
• Ensure restaurant adheres to all legislative and government guidelines (i.e. proper and safe food and beverage service, AGCO, Occupational Health & Safety Act, WHMIS, Human Rights Code, Employment Standards, etc.)

• Measuring restaurant financial and strategic objectives, establishing and monitoring financial control, initiating corrective actions, and formally reporting to ownership on progress
• Set targets, execute action plans to reach goals, and control costs.
• Work with executives to ensure action plans are in place to achieve productivity targets (inventory control, labour costs, etc.) for your store

• Regularly monitor and achieve the points of technical service and points of details
• Follow bar, beverage and wine control procedures exactly
• Schedule staff to properly service customer demands and events/functions
• Use conflict resolution and problem solving skills
• Ensure facility is well maintained, repaired and spotless at all times
• Ensure all customer complaints are addressed and resolved in a timely fashion
• Coach FOH staff on selling techniques. Focus on daily coaching item

HR - Staffing
• Recruit, train and inspire restaurant team
• Maintain Companies HR policies on Hiring, Recruiting, Evaluating and Termination of employees
• Ensure HR files are complete
• Motivate and coach team members to exceed customer expectations with fast, accurate, friendly service in clean surroundings; discipline when necessary
• Use conflict resolution and problem solving skills
• Oversee the ongoing development of the team (including ongoing feedback/coaching, and Performance Reviews)
• Strive for maximum efficiency and continual improvement of staff productivity
• Oversee the application/execution of FOH training programs
• Perform side work at the start and end of each shift as required
• Maintain clean service areas
• Be ready and willing to assist fellow servers as situation arises
• Be ready and willing to assist with clearing and resetting tables
• Clean restaurant at end of shift
• Ensure Supervisor on Duty approves end of shift. Check in prior to departure

• Establishing community relationships
• Attracting customers through execution of marketing strategies, community programs, identifying and tracking changing demands, and evaluating strategy results
• Communicate the vision to all team members and leads by example. Reinforce the values daily and inspires the team with his/her exciting vision for the future
• Demonstrate high personal integrity, business ethics and takes every opportunity to promote the venue
• Oversee the execution of marketing initiatives
• Work with Marketing to design and implement a strategy to attract new business
• Build relationships with vendors and suppliers
• Embody West Coast Group’s Core Values of Winning, Excellence, Resourcefulness, Community & Family in all decisions and Management Style.
Job Requirements:
• Must be 19+
• Serving It Right
• Appropriate Response Training Level 1 and 2
• Anti-Money Laundering
• The ability to successfully complete a criminal record and credit check through the Gaming Policy and Enforcement Branch (GPEB)
• Ability to work in a fast paced environment and perform well under pressure
• Ability to work evenings & weekends and adapt to the business’ scheduled needs
• High degree of accuracy with good organizational skills
• Excellent writing and verbal communication skills
• An effective and proactive problem-solver, analyzing all situations thoroughly in order to anticipate problems before they arise
• Extensive knowledge of restaurant operations, food and beverage
• Demonstrated ability to motivate and direct others
• Post-secondary diploma/degree in Business or Hospitality is encouraged
• Ability to demonstrate extreme organization in a fast paced environment while acting as a team player
• Must have valid driver license (g)
• Proficiency in all Microsoft Office applications including Word, Excel, PowerPoint and Outlook
Physical Requirements:
• Ability to sit for moderate length of time
• Ability to stand and walk for all periods of time on a consistent basis
• Ability to bend, stoop, reach, kneel, twist and grip items on a consistent basis
• Ability to use physical exertion to push, pull, and lift boxes/bags
Working Conditions:
• Work will be conducted in an office setting
• Will sit at a computer for moderate lengths of time
• Noise level in the work environment can be loud

Submit resume and cover letter to the Human Resources Department of the West Coast Group via email:

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