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*Company:

Overlander Mountain Lodge

Job Title:

Front Desk Agent
Date Posted:
2018-05-21
Accommodations?:
Yes
City:
  Jasper East
Work Permit?:
  Yes
Province:
  AB
Bonuses?:
  Yes
Industry:
  Tourism
Pay Rate:
  14.60
Category:
  Travel/Tour
Competition Start Date:
  2018-05-21
Job Level:
  Management
Competition Close Date:
  2018-06-21
Length:
  Full Time      
       
       
start Date: May 1st 2018


* Welcome guests walking in the door
• Register guests
• Assign room keys
• Provide information about the lodge, the services, and activities available in the area
• Verify credit, and establish how the guest will pay for the accommodation
• Promote and sell guest rooms/ packages/ gift certificates
• At check out, review accounts with guests, explain charges, and take payment for accounts.
• Balance cash out
• Advise/ communicate with housekeeping
• Assist dining room by acting as host, seating guests, answering inquiries about the menu, hanging guests’ jackets in the front entrance
• Keep an accurate inventory of room reservations
• Respond to reservation inquiries
• Answer telephone, direct calls appropriately and/ or take messages
• Read incoming emails, sorting through which to reply to (reservations) and which to print off or forward for other people. (Patrick, Clint, Garth, and Kathy) Emails should be checked every hour.
• Deal with customer complaints or refer dissatisfied customers to management
• Sell merchandise
• Take dinner reservations/ communicate with dining room supervisor when seating plan is filling up
• Keep front desk stocked with brochures, pamphlets etc
• Keep front desk neat and tidy
• Build a fire in the evening, and ensure it is burning nicely for the guests to enjoy.
• Retrieve any things guests may need from supplies downstairs. Ex: blankets, pillows, towels, soap, etc.
• Assist guests with their gas fire place.
• Other duties as assigned by management.

Hourly rate of $14.60 per hour

Reply to gm@overlandermountainlodge.com
fax 780-866-2332